Shipping & Returns
Topics
- How soon will I receive my products?
- Can I purchase an item online that is currently on backorder?
- Will you hold the order and ship it at a later time?
- How can I make a change or cancel my order?
- What is the Celery Street return policy?
- When should a refund appear on my statement?
- Do you ship internationally?
- How are shipping charges determined?
- What are your express shipping charges?
- How will my order be packaged?
How soon will I receive my products?
Typically, you will receive your order in four to seven business days from the date your order was placed.
Can I purchase an item online that is currently on backorder?
At this point, no, many of the items we carry are limited production or one of a kind product. If we are able to reorder sold out products the item will show an expected restocking date. Please check back near the date. When the product is received the site will allow you to order it.
Will you hold the order and ship it at a later time?
We regret that online orders cannot be held for later shipment.
How can I make a change or cancel my order?
To cancel or change an order please contact us at 1.888.733.0616. Please note Celery Street cannot cancel or change an order for any items after the item has been picked for shipping (you can, of course, return the item for a refund).
What is the Celery Street return policy?
Celery Street is proud to offer exceptional products. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If within 30 days you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. We regret that opened food and personal care items cannot be returned. Also, we cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear. Please refer to the return instructions on your packing slip and make sure your package is insured and prepaid. We cannot accept C.O.D. packages. Refunds on shipping and handling are credited only when an item is incorrectly shipped or arrives defective or damaged.
Items should be returned to:
Celery Street
P.O. Box 836
Zionsville, IN 46077
When should a refund appear on my statement?
Please allow one billing cycle for a credit card refund to appear on your statement.
At this time Celery Street does not ship to addresses outside of the U.S. and its territories. Celery Street does ship to Puerto Rico, Guam and the U.S. Virgin Islands. A surcharge of $15.95 per order applies to shipping addresses outside of the continental U.S.
How are shipping charges determined?
Shipping charges are based on the combined weight of all items selected. The shipping charge will appear on your order confirmation page during the check out process.
What are your express shipping charges?
3-Day ($14.95) and Next Day ($22.95 additional) shipping are available on most items. Items shipped via 3-Day or Next Day delivery that have been ordered by 2 p.m. Eastern (Monday-Friday) will ship the same day. Orders placed after 2 p.m. Eastern Friday and on Saturday-Sunday will ship on Monday. Charges are per address. Express shipping is not available for oversized items or to P.O. boxes. Express shipping is not available to AK, HI, Guam, Puerto Rico or the Virgin Islands.
How will my order be packaged?
We follow the theme of Recycle, Reuse, and Reduce. In keeping with those ideals, our packing boxes contain up to 70% recycled material. Our bubble wrap in biodegradable and our paper packaging is made from recycled material. We occasionally reuse boxes and packing materials that come into our warehouse. We admit that some of these materials are not “the friendliest,” yet reusing is another form of recycling.
