FAQ

Shopping Information

» That can’t be right?
» How do I use a coupon code?
» How soon will I receive my products?
» Can I purchase an item online that is currently on backorder?
» Will you hold the order and ship it at a later time?
» Can I purchase gift cards online?
» Can I order by telephone?
» What forms of payment are accepted for online purchases?
» What are the holiday cut-off dates for 2010?
» Will Celery Street send an order confirmation via email?
» How can I find out the status of an order placed online?
» How can I make a change or cancel my order?
» What is the Celery Street return policy?
» When should a refund appear on my statement?
» Do you charge sales tax?


That can’t be right?
Inaccuracy Disclaimer

From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Celery Street reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Feel free to email us if something looks amiss. We appreciate the input.

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How do I use a coupon code?

  1. Make your selections and go to checkout.
  2. After you have entered your credit card information, the system will take you to the last step in the check out process. The system will display the items selected and the cost, just below that enter the coupon code in the "claim coupon" box.
  3. Click "Apply Promo".
  4. Your coupon is automatically applied to your order.

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How soon will I receive my products?

Typically, you will receive your order in four to seven business days from the date your order was placed.

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Can I purchase an item online that is currently on backorder?

At this point, no, many of the items we carry are limited production or one of a kind product. If we are able to reorder sold out products the item will show an expected restocking date. Please check back near the date. When the product is received the site will allow you to order it.

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Will you hold the order and ship it at a later time?

We regret that online orders cannot be held for later shipment.

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Can I purchase gift cards online?

At this time we do not offer gift cards.

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Can I order by telephone?

You can always place an order by telephone Monday thru Friday 10:00 a.m. to 5:00 p.m. Eastern time by calling 1-317-733-0616.

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What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, American Express and Discover.

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What are the holiday cut-off dates for 2011?

Christmas - Standard Delivery 12-19, Three Day Select 12-20, 2nd Day 12-21, Next Day 12-22
Orders must be placed by 2 P.M. Mountain Times

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Will Celery Street send an order confirmation via email?

Yes, we send an order confirmation email after you complete the order.

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How can I find out the status of an order placed online?

When your order is shipped via US Postal Service we send you a shipping confirmation with the package tracking number. Or, you can call us for an update.

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How can I make a change or cancel my order?

To cancel or change an order please contact us at 1.888.733.0616. Please note Celery Street cannot cancel or change an order for any items after the item has been picked for shipping (you can, of course, return the item for a refund).

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What is the Celery Street return policy?

Celery Street is proud to offer exceptional products. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If within 30 days you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. We regret that opened food and personal care items cannot be returned. Also, we cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear. Please make sure your package is insured and prepaid. We cannot accept C.O.D. packages. Refunds on shipping and handling are credited only when an item is incorrectly shipped or arrives defective or damaged.

Items should be returned to:

Celery Street
P.O. Box 272483
Fort Collins, CO 80527

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When should a refund appear on my statement?

Please allow one billing cycle for a credit card refund to appear on your statement.

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Do you charge sales tax?

Yes, If the credit card's billing address is in Indiana.

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Shipping and Processing Information

» Do you ship internationally?
» How are shipping charges determined?
» What are your express shipping charges?
» How will my order be packaged?


Do you ship internationally?

At this time Celery Street does not ship to addresses outside of the U.S. and its territories. Celery Street does ship to Puerto Rico, Guam and the U.S. Virgin Islands. A surcharge of $15.95 per order applies to shipping addresses outside of the continental U.S.

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How are shipping charges determined?

Shipping charges are based on the combined weight of all items selected and ship to location. The shipping options and charges will appear after you have entered your shipping information. You may select whatever method you prefer.

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What are your express shipping charges?

The options for express shipping are displayed for selection with price during the check out process. Items shipped via 3-Day, 2nd Day or Next Day will be shipped the day order, if at all possible and must be in our system not later than 2 p.m. Eastern (Monday-Friday). Orders placed after 2 p.m. Eastern Friday and on Saturday-Sunday will ship on Monday. Charges are per address. Express shipping is not available for oversized items or to P.O. boxes. Express shipping is not available to AK, HI, Guam, Puerto Rico or the Virgin Islands.

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How will my order be packaged?

We follow the theme of Recycle, Reuse, and Reduce. In keeping with those ideals, our packing boxes contain up to 70% recycled material. Our bubble wrap in biodegradable and our paper packaging is made from recycled material. We occasionally reuse boxes and packing materials that come into our warehouse. We admit that some of these materials are not “the friendliest,” yet reusing is another form of recycling.

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Security Information

» How will you use my email address?
» How will you use my postal address?
» Is the information I give you secure?


How will you use my email address?

When you provide us with your email address, you will receive a confirmation email. You will also receive email newsletters and sale notices from time to time. If you do not wish to receive our newsletter or sale notices you can opt out at anytime by clicking on "modify your email profile" at the bottom of the email. You will still receive shipping confirmation emails whenever you order. Celery Street never shares your email address.

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How will you use my postal address?

Currently we use postal addresses for shipping only. We would never distribute your postal information to anyone else.

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Is the information I give you secure?

Yes, our website is secure and encrypted.

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General Questions

» Does Celery Street offer wholesale pricing?
» Will Celery Street donate to my non-profit organization?
» Does Celery Street offer a trade discount to designers?
» How do I subscribe to your email list?


Does Celery Street offer wholesale pricing?

At this time we do not wholesale our products, however we do offer discounts for large orders or bulk orders. Please call us at 1.888.733.0616 or email us for details.

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Will Celery Street donate to my non-profit organization?

We are committed to causes that support our environment and the people and animals that inhabit it. To that end, each year we pick a few non-profit partners and donate a portion of our sales to them. Unfortunately, we are not able to donate to everyone that requests.

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Does Celery Street offer a trade discount to designers?

At this time we do not offer a trade discount. Please see information above regarding wholesale pricing.

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How do I subscribe to your email list?

You can subscribe here.

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